Important Update on Your Subscription
We are required by new FDA guidance to end all GLP-1 and semaglutide subscriptions. Below you’ll find answers to the most common questions, including details on cancellations, refunds, and next steps. We kindly encourage customers affected by this change to review the FAQs below before contacting Good Girl Rx customer service. Thank you for your understanding and support. 🩷
Why is my subscription being cancelled?
Why is my subscription being cancelled?
The FDA recently announced that the national shortage of GLP-1 medications (like semaglutide) has ended. Because of this, pharmacies are no longer legally allowed to produce compounded versions. As a result, we are required by law to end all subscriptions related to these products.
Is this Good Girl’s choice or the government’s requirement?
Is this Good Girl’s choice or the government’s requirement?
This is not a business decision—it is a direct result of FDA guidance and legal requirements. Continuing subscriptions would violate federal law, so we must comply.
What happens to my current subscription?
What happens to my current subscription?
All active GLP-1/semaglutide subscriptions are cancelled effective immediately.
You will not be charged again.
Any future scheduled payments will be automatically stopped.
Will I be refunded for what I’ve already paid?
Will I be refunded for what I’ve already paid?
If your last order was already shipped, no refund will be issued.
If you were billed but your order has not shipped, we will process a refund.
If you have questions about your specific situation, please contact us directly.
I was charged recently—what happens now?
I was charged recently—what happens now?
If you were charged for a shipment that hasn’t gone out yet, we will refund you in full. If your order has already shipped, that will be your final order, and no new charges will occur.
Will I still receive my most recent order?
Will I still receive my most recent order?
If it was shipped before the cancellation date, you will receive it.
If it was not shipped, it will be cancelled and refunded.
How do I know if my payment will be refunded?
How do I know if my payment will be refunded?
You will receive a separate email confirming either:
A refund has been issued, or
Your final order has shipped.
How long will refunds take?
How long will refunds take?
Refunds typically take 5–10 business days to appear on your bank or credit card statement, depending on your financial institution.
I saw a pending charge on my account. Will it go through?
I saw a pending charge on my account. Will it go through?
No. All future charges are being cancelled. If a pending charge does appear, it should automatically fall off within a few business days.
Can I keep getting compounded GLP-1 medications elsewhere?
Can I keep getting compounded GLP-1 medications elsewhere?
No. Pharmacies nationwide are no longer legally allowed to compound these medications now that the FDA shortage declaration has ended.
Can you transfer my prescription to another pharmacy?
Can you transfer my prescription to another pharmacy?
Unfortunately, no. This is a nationwide ruling, not specific to Good Girl or our pharmacy partners. No pharmacy may legally compound semaglutide at this time.
Can I still get GLP-1 medications through a brand-name manufacturer (Ozempic, Wegovy, etc.)?
Can I still get GLP-1 medications through a brand-name manufacturer (Ozempic, Wegovy, etc.)?
Yes, but only through a licensed prescriber and a retail pharmacy that carries the FDA-approved version. We recommend contacting your primary care provider or specialist for guidance.
Why wasn’t I notified sooner?
Why wasn’t I notified sooner?
We are notifying all subscribers as soon as the FDA guidance took effect and pharmacies confirmed they could no longer compound GLP-1 medications. We acted immediately once it became final.
I don’t remember signing up for a subscription. What should I do?
I don’t remember signing up for a subscription. What should I do?
Please reach out to our customer support team. We can provide your subscription records, confirm charges, and resolve any billing concerns.
Will I be charged cancellation fees?
Will I be charged cancellation fees?
No. There are absolutely no fees for cancellation.
What happens if I dispute a charge with my bank?
What happens if I dispute a charge with my bank?
We encourage you to reach out to us first. In most cases, we can resolve the issue faster and more fairly than a bank dispute. Filing unnecessary disputes may delay your refund.
Will Good Girl offer other health or wellness products?
Will Good Girl offer other health or wellness products?
Yes. Good Girl has always been about more than GLP-1 subscriptions. We will continue to explore safe, compliant, and effective wellness offerings for our community.
How will I know when new products become available?
How will I know when new products become available?
We’ll keep you updated by email and through our official website and social channels. You’ll be the first to know when new solutions launch.
Is my personal and medical information safe?
Is my personal and medical information safe?
Yes. Your privacy and data security remain a top priority. All records are maintained in compliance with HIPAA and industry best practices.
Who can I contact for help?
Who can I contact for help?
If the above FAQ does not answer your questions or concerns, please reach out to customer service at hello@goodgirlrx.com